Routing Optimisation (Voice)

Enhance Margins

Streamline end-to-end operations : From the initial CDR through to the switch, iCONX Routing Optimisation streamlines call routing decisions based on cost, quality and network capacity. High levels of automation increase productivity, minimise losses from manual errors and simplify the management of constant rate changes and routing table updates to enhance business margins.

Control Costs

Deliver profitable pricing agreements : The Trading Management Module within iCONX Routing Optimisation provides sophisticated pricing intelligence, reporting and alarms to ensure profitable pricing agreements are created based on costs per product and destination and required margins. A powerful feature is the setting of automated Floor Prices which ensures traffic is never routed to a destination at a loss.

Optimise Quality

Maintain Optimal Quality of Service : The Quality Module automatically excludes carriers who are below pre-defined quality thresholds per commercial product and destination. If required, iCONX Routing Optimisation allows quality thresholds to be automatically derived for historic quality data further improving operational efficiencies.

Respond quickly to new trading rates

The Routing Automation Module implements routing tables directly onto the switch allowing the business to seize short-term commercial opportunities. The ability of iCONX Routing Optimisation to automate route changes can have a significant impact on margins, since interconnect costs can change at short notice and need immediate action to prevent losses and ensure profitable routing opportunities are secured.

Make informed business decisions

Feature-rich Routing Tables enable analyse of the costs of each route. Within iCONX Routing, it is possible to drill down into detailed routing optimisation plans and compare actual cost savings per destination for all relevant carriers if that route was selected. The position of carriers and percentage of traffic routed to them can be manually selected based on this information.

Enhance customer satisfaction

Timely alerts and alarms on low route or destination quality ensure calls are always routed appropriately. iCONX Routing Optimisation prevents call quality from falling below the threshold levels, leading to customer satisfaction and enhances loyalty and profitability.

All Features

  • Clean front-end GUI to access ALL functionalities
  • See live traffic in real-time – both minutes and $ value
  • Manage your numbering plans, breakouts and master code lists with ease
  • Full control of switch routing plans and commercial routing plans alike
  • All common Quality KPIs supported
  • Intelligent alerting, alarming and/or automated blocking available
  • Configurable pricelist creation in any format
  • Custom tools to dial in margin and/or special prices
  • Full suite of standard reports PLUS editable report builder tool
  • Intelligent analytics supporting high-value carrier analysis
  • Tools to protect against common wholesale frauds and arbitrage
  • Automatic management of routing according to bilateral / commitments

Delivery Models

Hosted ASP

Outsource your infrastructure headaches, get live sooner – our ASP fits around you as operations scale.

Managed Services

Everything from an extra pair of hands to specialised services – keeping headcounts low.

Fully Licensed

Total control, backed by full training and a clear support & maintenance SLA.

What can we help you with today?