Interconnect disputes impact negatively upon on cashflow. An iCONX customer was locked in a dispute worth $1.1m which almost threatened their continued existence. iCONX staff were able to manage the dispute process on behalf of the customer, identifying the source of the problems, and successfully counter-claiming :
- $500,000 retrieved after the Regulator had introduced inappropriate rate changes
- $300,000 retrieved from over-billing by interconnect partners
- $100,000 of fraud identified on the network (artificially inflated traffic) and retrieved