iCONX Call Routing Sotware

Industry leading features that assures profitable trading of international voice traffic.

The Trading Management features provide advanced pricing, bilateral and swap agreement, and margin management capability to ensure profitable trading agreements.

Customised pricing templates are easily configured by the user, where pricing is automatically populated based on the forecasted call routing cost base, margin settings, bilateral commitment or special pricing overrides. Further Floor Prices controls are available which ensures voice traffic is never routed to a destination at a loss. Powerful margin management and bilateral agreement reporting and alerts are available to keep in control of all trading positions.

A solution that supports high quality service delivery and assures customer satisfaction.

The Quality Module automatically excludes carriers who are below pre-defined quality thresholds. These rules can be defined per commercial product and destination. The system is configured to automatically calculate quality thresholds using historic quality data, with exclusion workflow approval embedded, that can be customised to support your business needs.

Timely alerts and alarms on low route or destination quality, ensure calls are always routed appropriately. iCONX Call Routing Optimisation prevents call quality from falling below the threshold levels. Improve your delivery of voice service and increase customer satisfaction with better voice quality services, this enhances loyalty and in-turn profitability.

Seamless integration with voice switches and centralised routing engines, for both rating of traffic and provisioning of routing plans.

The Routing Automation Module implements call routing tables directly onto the switch, allowing the business to seize short-term commercial opportunities. The ability of iCONX Routing Optimisation to automate route changes can have a significant impact on margins. Since interconnect costs can change at short notice, and need immediate action to prevent losses, our dynamic and powerful software ensures that profitable routing opportunities are secured.

The spread of OBR has aimed in the main, to rebalance termination rates between countries or economic regions such as the GCC as EEA. This requires a sophisticated rating and routing optimisation process that looks at both where the call originated as well as the end destination. iCONX’s Routing Optimisation system is fully 100% compliant for loading, rating, routing calculation and reporting of OBR traffic scenarios. 

A complete “any-to-any” granularity of origin vs destination mapping, using intelligent batching processes, enables efficient and timely management of the origin/destination mix. Mediation-level features are embedded to identify blank or Invalid CLI origin numbers such as number length rules, where higher rates often apply.

Empower your business with the necessary tools to uncover data-driven insights.

Interact with near-real-time data via management dashboards and customisable reporting views, to make informed decisions and maximise revenue assurance. Using the latest Microsoft Power BI reporting and dashboard technology, any user can easily create impressive looking reports that provide invaluable understanding of your wholesale business.

Our software allows for seamless integration with Voice switches and centralised routing engines for both rating of traffic and provisioning of routing plans. The Routing Automation Module implements call routing tables directly onto the switch allowing the business to seize short-term commercial opportunities. The ability of iCONX Call Routing Optimisation to automate route changes can have a significant impact on margins, since interconnect costs can change at short notice and need immediate action to prevent losses and ensure profitable routing opportunities are secured.

Simplify your partner-related activities for routing optimisation.

Users can easily set-up new partners, and configure any applicable charging rules. The latest interconnect charging scenarios are fully supported including OBR “Origination Based Rating” surcharges, and incremental duration charging rules. Partner agreements are easily configured and updated using the Powerful Autoloader Tools, including bilateral and swap commitments.