An interconnect partner was billing an iCONX customer for roaming charges pertaining to international freephone services. However, there was no evidence of any such rates/charges being approved by the relevant regulator. iCONX raised a dispute, and put the customer’s case to the regulator. The regulator agreed such charges were incorrect.
- iCONX won the case, ensuring all compliance issues were adhered to and enable the customer to save an average of $30,000 each month